WE AIM TO PLEASE
If you have any questions or concerns, please do not hesitate to contact us at info@spookedkooks.nz
I DON’T TRUST THE INTERWEBS – WHERE CAN I PICK UP?
Tutukaka Surf – Tutukaka
Mega Surf – Whangarei
HC Surfboards – Ruakaka
No Limits – Mangawhai
Salt Water Surf – Whangamata
Mount Surf Shop – Mt Maunganui
Real Surf – Wellington
Base NZ – Wanaka
THERE’S A PRETTY STRONG POSSIBILITY OF WAVES THIS WEEKEND. WHERE’S MY BOARD?!
We will do our best to ship any orders placed between Monday and Friday the same day the order is placed, but please allow up to three business days for us to process your order at our warehouse (ie get your board ready for shipping).
Our dispatch centre does not operate on Sundays or on public holidays. Shipping resumes on the following Monday, or business day, after the public holiday and will take between 4-6 business days from dispatch. **PLEASE NOTE – during Christmas/ New Year holiday period there will be delays to deliveries due to third party schedules. All boards purchased from the 19/12 will be delivered as soon as possible, however we cannot guarantee a normal shipping time until after the 03/01. We thank you for your understanding and patience during this period. **
Please contact us at sales@spookedkooks.nz if you have any questions about your order.
IT’S NOT ME… IT’S YOU
If you would like to return a board and/or accessory for any reason, simply return it within 10 days of purchase – in its original unopened packaging, and in new and unused condition – to receive a full refund. Returns are refunded in the method of original payment. No board or accessory that has been used, or that has had its packaging opened, will be accepted for a refund, and the item will be returned to the sender. Freight costs will be deducted from the refund.
If the board and/or accessory has not been used and is in its original unopened packaging, please email us at sales@spookedkooks.nz to initiate the return.
Please allow up to two weeks for the processing of your return and any additional billing period that your bank may need to to apply credit to your account.
I QUIT SURFING – CANCEL MY ORDER
Once an order is placed, you cannot make changes to the order. If the board is sent then the cost of freight will be deducted from any refund. Please contact us as soon as possible so we can stop the order from shipping to you. For assistance please contact us at sales@spookedkooks.nz. Please have your order details ready.
Once the item has shipped, it will need to be returned for a refund.
HOW MANY DENTS AND CREASES SHOULD MY BOARD HAVE ON DELIVERY?
None. If your board and/or accessory arrives damaged due to shipping, please contact the shipper in the first instance to start the claims process.
Please also contact us at info@spookedkooks.nz with your order and shipping claim information, and we will try to arrange a replacement as quickly as possible.
CHECK YOUR SURF BEFORE YOU WRECK YOUR SURF
Our safety and care guides can be found here.
BLAH BLAH, BLAHDY BLAH BLAH (LIMITED LIABILITY AND WARRANTY)
Our limited liability and warranty can be found here.
